Cases like medical negligence or violence against doctors are mainly the outcome of miscommunications between patients and doctors, according to medical practitioners.
July 07, 2017, 13:13 IST
By Priyanka V Gupta
New Delhi: In order to understand doctors’ perspective on the current challenges that come with the eruption of cases like medical negligence, violence against doctors, patients losing trust on their healthcare providers, ETHealthworld talked with some doctors who opined the major cause being lack of proper communication.
Dr Praveen Chandra, Cardiologist and Chairman of Interventional Cardiology, Medanta – The Medicity, said, “There is growing discontent, dissatisfaction amongst people in 21st century. Probably, it’s mistrust among people as they think that doctors have become money-minded and they are taking all the money because they are delivering the services. However, the truth is that medicines and other healthcare services have become expensive as we have more advanced medicines and investigation processes are costly as compared to earlier times. Adding to the situation is the fact that patients do not get similar results due to their varying conditions of illnesses. This growing discontent is being promoted by many sections of the society, creating rift between doctors and patients and they become less acceptable of the medical professionals. We need to put up positive thoughts in people’s mind about our profession. Communication has to be the one important step to be taken first.”
“Over the last 25 years, there has been a sea change in the way medicine used to be practised and the way it’s being practised today,” said Dr Ashok Grover, Chairperson, Department of Ophthalmology, Sir Ganga Ram Hospital and Chairman of Vision Eye Centre. “However, the joy of serving people is still prevalent. The huge difference in the relationship between healthcare providers and patients is making things more difficult because of public’s perception about our industry.”
Talking about the solution to the challenge, Dr Grover shared, “I think the major cause of this situation is lack of communication. I am confident that medical profession has more practitioners who are sincere, honest and doing good work. The problem is that the medical professionals have not been able to communicate their sincerity and honesty effectively. The negatives are highlighted much easily than the positives. I have been in talks with Indian Medical Association about regulating the communication about the medical industry. I wanted the association to become partner in advising the way to take service to masses. Medical professionals should partner with government organisations while proactively suggesting what should be done in the best of public interests.”
Dr Grover further said, “Most hospitals would work at a margin of 2-5% of the turnover as the profit. The costs of the treatments have gone up with the new advancements, newer equipments and establishment charges. People think that doctors are looting all the money, which is a false conception. The information is not projected rightly and that’s why negatives are being highlighted. Proper advocacy has not been done by the leader of the medical professionals. We need to work harder to highlight more positives with the help of self regulations. Right now, there is a huge difference in the way patients used to look up to doctors with respect and now the patients’ mind have become suspicious towards doctors, if not towards experienced professionals like us but to new practitioners.”
Dr Manoj Kumar Jain, Consultant Physician, Satyam Nursing Home, Hapur (UP), said, “These situations won’t happen if you communicate to your patients properly. If you rightly communicate to your patients about the disease, the cost involved and the treatment, I think most of the challenges will be resolved. Legal cases happen when patients do not expect a particular outcome, which suddenly comes out of a particular disease. People need to understand that doctors do their jobs with best of their capability and best of their knowledge.”
Dr Anupama Khanna, Consultant Gynaecologist, opined that such negative cases happen so rare; the entire industry cannot be blamed for it. “One of the most challenging facts about the profession is to learn to handle patients emotionally, while saving ourselves from the rage of patients’ relatives, and saving all those who suffer. Every time there cannot be negligence. The concern is mushrooming of the medical colleges over a decade, because of which students not capable of becoming doctors get a chance to practise medicine. I fear they pose a big threat to the industry.”
Dr Chandra also highlighted another major concern, which is growing non-interest in the young generation towards opting for medical profession. He said, “It takes so long to become a doctor, as compared to other professions. Also, doctors start earning at a very late stage. They sacrifice a lot of their family time; spend more than 12 hours a day on duty in a hospital. This could be one of the reasons why young and smart kids are least interested in choosing medicine as their profession these days, which is a serious issue because if you don’t have people from upper level, it may decrease the quality of medical healthcare.”
Courtesy: ET Healthworld
Link – http://health.economictimes.indiatimes.com/news/industry/doctors-advise-the-need-for-proper-communication-to-tackle-hospital-violence/59486963